Privacy Policy

Last Updated: 01 February 2025

Introduction

This Privacy Policy outlines how DebtPartner (“we”, “us”, “our”) handles personal information collected through our website (debt-partner.com) and in the context of our accounts receivables and payment management services (“Services”). It applies to information from our business clients (“Clients”), their customers (“Customers”), and visitors to our website (“Visitors”).

Information We Collect

Information You Provide

We collect the following types of information that you provide:

  • Contact Information: Name, email address, phone number, and postal address.
  • Business Information: Company name, role, industry, and business contact details.
  • Payment Details: Payment card information, bank account details, and transaction history.
  • Account Information: Login credentials and preferences for our Services.
  • Communication Records: Records of your interactions with our customer service team.

Automatically Collected Information

We may collect data about your device and interactions with our website, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the site, features used, and interactions with our content.
  • Location Information: General location based on IP address.
  • Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use the collected information for the following purposes:

  1. Providing and Managing Services: To deliver our payment management services, process transactions, and maintain accounts.
  2. Communication: To respond to inquiries, provide support, and send important updates.
  3. Improving Our Services: To analyze usage patterns, troubleshoot issues, and enhance user experience.
  4. Security and Fraud Prevention: To protect our systems, prevent fraudulent activity, and verify identities.
  5. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share personal information with:

  • Service Providers: Third parties who assist us in operating our business (payment processors, cloud hosting providers).
  • Business Clients: If you’re a Customer, we may share your payment information with the Client you’re paying.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell personal information to third parties.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to the personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information in certain circumstances
  • Restriction of processing in specific situations
  • Data portability (receiving your data in a structured format)
  • Objection to processing based on legitimate interests

To exercise your rights, contact us at privacy@debt-partner.com.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We implement appropriate safeguards to protect your information when transferred internationally.

Data Retention

We retain personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

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